At Auto Lifts Depot, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, please review our return and refund policy below.
We accept returns within 30 days of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
The return window begins on the day your order is delivered, not the date of purchase. Keep track of your delivery date to ensure you return items within the eligible timeframe.
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping method. Shipping charges are non-refundable.
We are not responsible for lost or damaged return shipments. Always use a trackable shipping method and keep your proof of return shipment until your refund is processed.
Email support@autoliftsdepot.com with your order number and reason for return.
Our team will review your request and provide return instructions within 24-48 hours.
Securely pack the item in its original packaging with all components and accessories.
Send the item back using a trackable shipping method to the address provided in your return authorization.
Once received, we'll inspect the item to ensure it meets our return conditions.
After approval, your refund will be processed to your original payment method within 5-10 business days.
Our team will keep you updated throughout the return process via email. You can also contact us at any time for status updates.
To be eligible for a return, your item must meet the following conditions:
The following items cannot be returned:
Please note that any item that shows signs of installation or use will not be eligible for return. We recommend carefully inspecting equipment before installation.
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Restocking fees may apply for certain large equipment or freight items.
Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account after processing.
Refund Includes:
Refund Does Not Include:
Restocking Fees:
A restocking fee of 15-25% may apply to larger equipment or freight items. The specific fee will be communicated during the return authorization process.
If you have any questions or concerns regarding your return, feel free to contact our support team: